Privacy Policy
Last updated: August 2026
DoveBridge Senior Care ("we," "us," or "our") provides non-medical in-home senior care to families in Winnipeg and surrounding Manitoba. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect through this website and our enquiries, how we use and protect it, who we share it with, and the choices you have.
We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy law in Manitoba. This policy covers information collected through this website, our contact form, our live chat, and phone or email enquiries. Personal information collected once care begins is also governed by the service agreement we sign with you.
Information we collect
We only collect what we need to answer your enquiry and provide care.
- Information you give us. When you use our contact form, live chat, or contact us by phone or email, we collect your name, phone number, email address, the service you are interested in, and anything you tell us about your family's care needs.
- Care-related details you choose to share. Any information about a loved one that you provide so we can understand the situation and recommend the right support.
- Information collected automatically. When you visit the site, our hosting and analytics tools may record technical data such as your IP address, browser and device type, the pages you view, and the site that referred you. This helps us keep the site working and understand how it is used.
Cookies and analytics
This site uses a small number of cookies and similar technologies to make the site work, remember your preferences, and measure traffic. Our live chat tool may set its own cookies so a conversation can continue. If website analytics are enabled, they collect aggregate usage data and do not identify you personally. You can block or delete cookies in your browser settings, though some features may not work as intended if you do.
How we use your information
- To respond to your enquiries and arrange free consultations and care.
- To match your family with a suitable caregiver and coordinate services.
- To operate, maintain, and improve this website and our services.
- To send updates or information you have specifically asked for. You can opt out at any time.
- To meet our legal, insurance, and record-keeping obligations.
Your consent
We collect, use, and disclose your personal information with your consent, which you give by submitting our form, starting a chat, or contacting us. You may withdraw your consent at any time by contacting us, subject to legal or contractual limits and reasonable notice. Withdrawing consent may mean we can no longer provide certain services.
Who we share it with
We do not sell your personal information. We share it only in these situations:
- Our caregivers and staff who are directly involved in responding to you or providing care.
- Service providers who operate this website and our communications on our behalf, under confidentiality obligations, including our form-delivery provider (Web3Forms), our live-chat provider (Tawk.to), the embedded map provider (Google Maps), our website host (Vercel), our website developer and technical maintainer (bootdevs), and, where enabled, our analytics provider.
- When required by law, such as to comply with a legal request, protect our rights, or protect the safety of a client.
Where your information is processed
Some of the service providers above operate outside Manitoba, including in the United States. When your information is stored or processed in another country, it may be accessible to the courts and authorities of that country under its laws. By using this site and contacting us, you consent to this handling.
How long we keep it
We keep your personal information only as long as needed for the purpose it was collected, to provide services you have requested, and to meet legal, insurance, and accounting requirements. When it is no longer needed, we securely delete or anonymise it.
How we protect it
We use reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorised access, including serving this website over a secure (HTTPS) connection and limiting access to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Under PIPEDA you may ask us to access the personal information we hold about you, correct anything that is inaccurate, or withdraw your consent, and you may unsubscribe from any updates at any time. To make a request, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Children
Our services and this website are directed to adults and the families arranging care for their loved ones. We do not knowingly collect personal information from children.
Links to other sites
This website may link to third-party sites we do not control. We are not responsible for their content or privacy practices, and we encourage you to review their policies.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Please check back periodically.
Contact us
Questions about this policy or your personal information? Contact DoveBridge Senior Care:
387 Broadway, Winnipeg, MB R3C 0V5
Email: info@dovebridge.ca
Phone: (431) 373-3016